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Home > Technical support
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1. ***Leap Year Bug - problems from 29th February 2008 onwards*** |
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If you've encountered unhandled exception errors with PostureMinder since 29th February, we apologise for your inconvenience - this is down to a leap year bug. A free update is now available for download which fixes this bug and also features significant improvements to PostureMinder. Please visit www.postureminder.co.uk/leapyear/ to find out more, or www.postureminder.co.uk/whichversion/ to download your free upgrade |
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2. Webcam flickers/incorrect posture reminders |
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There may be a number of causes for receiving incorrect posture reminders, usually related to adverse lighting conditions. One issue to check is the camera settings - most modern webcams have an Anti-Flicker setting. If, when viewing the webcam output in the calibration window, or in other software, you notice flickering behaviour, please check that this setting correctly reflects your location. Contact support@postureminder.co.uk if you require any help with this. |
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3. Some text is truncated / Some reminders are cut-off / Calibration image is shifted during ellipse adjustment |
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This is a known issue related to your display settings. We are currently (25/6/07) working to correct this issue for the next release of PostureMinder, but in the meantime you can correct it by using Control Panel->Display->Settings->Advanced->General and changing your DPI setting back to Normal (96DPI) |
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4. Dell computers + Logitech webcam leads to Windows crashing or applications stopping working |
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There is a reported problem with the hardware inside some Dell computers being incompatible with older versions of Logitech Quickcam drivers. This problem appears to be related to older versions of drivers for the built-in microphone. To fix, right click on My Computer, select Properties->Hardware->Device Manager. Under Imaging devices right click on your webcam and select "Update driver..." Under Sound, video and game controllers locate the Logitech Microphone (Quickcam) and again update the driver. If this doesn't correct the problem, try going back into Device Manager and choose to disable the microphone. |
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5. Installation problem: Error 1723 |
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If you encounter a pop-up error during installation saying something along the lines of: "Windows Installer Error 1723There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor," this is because your computer does not have an up-to-date copy of the Windows Installer package. Your disk should include the file WindowsInstaller-KB893803-v2-x86.exe (usually in Components), please run this to update your version of Windows Installer, then try installing PostureMinder again. This is only an issue with old versions of PostureMinder |
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